Terms and Conditions

Last updated: 12.01.2026

 

1. General Information

This website is operated by Love Moon. Throughout the site, the terms “we”, “us” and “our” refer to Love Moon. By visiting our website and/or purchasing something from us, you engage in our service and agree to be bound by the following Terms and Conditions.

 

2. Scope of Application

These Terms and Conditions apply to all orders placed through our online store. Any differing conditions of the customer are not recognized unless expressly agreed to in writing.

 

3. Products

We make every effort to display our products as accurately as possible. However, colors and appearance may vary depending on screen settings. All products are subject to availability.

 

4. Prices and Payments

All prices are listed in EUR and include applicable taxes unless stated otherwise. Payment must be made in full before the order is processed. We accept secure online payment methods available at checkout.

 

5. Order Process

After placing an order, you will receive an order confirmation by email. The contract is concluded once the order confirmation is sent.

 

6. Delivery

We offer fast and secure delivery. Delivery times may vary depending on the destination. We are not responsible for delays caused by third-party shipping providers.

 

7. Right of Withdrawal (Returns)

Customers have the right to withdraw from the contract within 14 days without giving any reason.

To exercise the right of withdrawal, you must inform us by email before the withdrawal period expires.

Returned items must be unused and in their original packaging"enterprise-level"

 

8. Complaints and Warranty

If a product is defective or damaged, please contact us immediately at:
info@love-online-shop-moon.com

We will handle complaints in accordance with applicable consumer protection laws.

 

9. Liability

We are not liable for indirect damages unless required by law. Our liability is limited to the value of the ordered product.

 

10. Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable data protection regulations (GDPR).

 

11. Final Provisions

These Terms and Conditions are governed by the laws of the European Union. If any provision is found invalid, the remaining provisions shall remain in effect.